Hey there! I’m Christine, a full-stack UX researcher and service designer.
I listen deeply, translating human needs into design recommendations and strategy that support real people and the bottom line.
Review the case studies below to learn how I conduct research that helps teams build better experiences.
Featured Case Studies
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Digital Redesign of Luxury Credit Card (2025)
Iterative Design, Usability Testing, Interviews, Surveys, Pop-up Research Studio, Workshops, Research Film
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Product and Service Strategy for Leader in Point-of-Sale (2023)
Generative Research, Workshops, Interviews, Journey Map, & Service Design
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Product Roadmap for Leading AI Assistant's New Kids Product (2023)
Evaluative Research, Usability, Interviews, and Aligning Siloed Teams
Publicly Available Projects
Blog posts on planning workshops and facilitating workshops with corporate stakeholders
MyDaSyTA.org - I co-led the development, launch, and maintenance of this website supporting Department of Education employees to better use state and national data systems to serve kids with disabilities.
Data Snapshot from Inclusion in California Early Learning and Care
Assisting Parents to Review Online Videos for Education (APPROVE)
Research Philosophy
Research deliverables should be simple, memorable, and easy to use.
Communication and relationships are key to building strategic alignment among stakeholders.
Rapport building with participants begins before you even get to talk to them.
Systems thinking is the foundation for great product and service design.
Video storytelling is a powerful way to change minds quickly.
Good research design starts from an equity framework, no matter the product or service.
Participatory research and co-creation build better experiences.
If it’s good for people, it’s probably also good for product growth.
A little bit more about me
FinTech, AI, and kids’ products are my current niches, but I’m always open to learning new spaces.
I’ve worked across startups, enterprise, and nonprofit environments with varying levels of research maturity and resources.
I’ve spent much of my career agency-side, demonstrating my adaptability, reliability, willingness to get my hands dirty, and proactive communication skills.
I’m quick to adapt to new team cultures, having worked with some clients for years and others for just a few months during a short project.
I regularly build, teach, and scale research methods to teammates, e.g. research films, eye tracking, kids research, distributed data analysis
I speak English & Spanish fluently. Si quieres hablar con participantes de comunidades hispanohablantes, llámame.
Wanna work together?
Let’s chat! I’m currently open to full-time roles and freelance.